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. 4
I. . 7
1.1 . 7
1.2 . 10
1.3 . 13
1.4 , . 20
II. . 28
2.1 ( FIDELIO HOTEL MANAGEMENT SYSTEM). 28
2.2 FIDELIO FRONT OFFICE ( ). 38
III. . 42
3.1 ( ) 42
3.2 54
3.3 ( ) 57
. 57
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Michael L.Casavana, John J.Cahill. "Managing Computers in the Hospitality Industry". Second Edition. The Educational Institute of the American Hotel & Motel Association, East Lansing, Michigan, 1998
Pine, R. "Technology Transfer in the Hotel Industry" // Jones, P. and Pizam, A., The International Hospitality Industry: Organizational and Operational Issues", Pitman Publishing, London, 1997
Fidelio Software Documentation.
www.hrs.ru
www.libra.ru
www.travel.ru
www.marriott.com
www.visitmoscow.ru
: 2009
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