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. 2
I. . 5
1.1 . 5
1.2 . 8
1.3 . 11
1.4 , . 18
II. . 26
2.1 ( FIDELIO HOTEL MANAGEMENT SYSTEM). 26
2.2 FIDELIO FRONT OFFICE ( ). 36
III. . 40
3.1 ( ) 40
3.2 52
3.3 ( ) 55
. 55
59
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Michael L.Casavana, John J.Cahill. "Managing Computers in the Hospitality Industry". Second Edition. The Educational Institute of the American Hotel & Motel Association, East Lansing, Michigan, 1998
Pine, R. "Technology Transfer in the Hotel Industry" // Jones, P. and Pizam, A., The International Hospitality Industry: Organizational and Operational Issues", Pitman Publishing, London, 1997
Fidelio Software Documentation.
www.hrs.ru
www.libra.ru
www.travel.ru
www.marriott.com
www.visitmoscow.ru
: 2009
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